Refund policy

At ChicLadyEarrings, your satisfaction is our priority. If for any reason you're not completely happy with your purchase, we're here to help.

Returns

We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return:

Your item must be unused, unworn, and in the same condition as when you received it.

It must be in its original packaging, with all tags intact.

You’ll need to provide a receipt or proof of purchase.

To start a return, contact us at chicladyearrings@gmail.com.
If your return is accepted, we’ll send you a return shipping label and clear instructions on how and where to send your item.
Please do not send items back without prior approval, as they will not be accepted.

For any questions, feel free to reach us at chicladyearrings@gmail.com.

Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

Due to hygiene reasons, we do not accept returns on worn earrings.

Other non-returnable items include:

Personalized or custom orders

Sale items

Gift cards

If you have concerns about a specific item, please email us before purchasing.

Exchanges

The quickest way to get what you want is to return your item (if eligible) and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you are entitled to cancel or return your purchase within 14 days for any reason — no justification needed.
Items must still meet our standard return conditions: unused, unworn, with tags and original packaging, and proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of approval. If approved:

A refund will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us at chicladyearrings@gmail.com.